Sailing FAQs

Regatta Manager - Admin

Why is my regatta check-in sheet blank?

In order for your check-in sheet report to show anything you need to have your races set up. If your races are set up and your check-in sheet is still blank, you may not have your Classes turned on for the race. The check-in sheet only displays Classes that are selected.

I want to edit or delete my course name, but it won’t let me, why is this?

Make sure that you have deleted all of the divisions and classes within your circle before deleting it. If you don’t do this, your classes will left on its own and cannot be reassigned.

How do I delete a class?

To delete a class simply go to the appropriate division using the dropdown menu then click in the Delete checkbox next to the Class Name you would like to delete and then click the "Update" button.

I am eligible for the US Sailing discount, but it shows that I owe the full price. How do I get the discount?

(Please note: Discounts are the discretion of the event organizer.) In order to receive the US Sailing discount you must add your US Sailing number on the entry form. Once you do this, you will automatically receive the discount.

Registering Multiple People/Children with One Account

I need to register multiple people using one Email address. How do I do this?

The Compete-At Event Manager System and Passport use your Email address as your username. For this reason, each Passport account can only be associated with one Email address. So, it's not possible to register two people or children for the same event with the same Email address.

Here are some options to help

1. Register a second Email address with a free provider such as Yahoo, Google and use this for your second account. You can even forward emails from this new address to your existing address so you don't have to maintain two accounts.

2. Some Email providers allow you to set up secondary or "sub" accounts. So, if your email is "john-smith@yahoo.com" the address "john-smith-regatta@yahoo.com" also be set up and used to register. Check with your provider to see if this is an option.

If neither option above is a possibility, contact the event organizer and see if they will accept a paper based entry OR see if they will register you in the system over the phone.

Regatta Scoring - Admin

How do I export my regatta information to my scoring package?

In order to export the regatta information go to your event homepage and select Export Regatta from the Race Day tab. You will then see different options depending on which scoring package you have. There are specific directions for each scoring package:

Javascore
Purpose: Allows you to export regatta information from the system to be imported to JavaScore scoring package.

•Click "Export Javascore" link.
•Click on the Save button when first prompted.
•Next select where you want to save the file. We suggest that you save to the file to your Desktop to make it easier to find, however you can save it anywhere on your local machine that you like.
•IMPORTANT: Finally before saving the file change the Save As Type from XML to All Files, then click the Save button to save the file to your local machine.
•Open your copy of JavaScore on your local machine. (If you do not have JavaScore installed on your local machine you can download it here; please follow the directions on the JavaScore website to install. )
•With JavaScore open and running, click on the File menu item and then click on Open Regatta.
•Next select the file you exported from our system in step 3 and click Open. Once this file has been selected you are ready to score your event.

Sailwave BLW
Purpose: Allows you to export regatta information from the system to be imported to Sailwave scoring package.
•Click "Export Sailwave BLW" link.
•Click on the Save button when first prompted.
•Next select where you want to save the file. We suggest that you save to the file to your Desktop to make it easier to find, however you can save it anywhere on your local machine that you like.
•Once the file has been saved on your local machine, you can open it by simply double-clicking on the file. This will open your regatta information directly in your copy of Sailwave on your local machine with no need to Open or Import the data. If you do not have Sailewave installed on your local machine you can download it here; please follow the directions on the Sailwave website to install.

Sailwave CSV
Purpose: Allows you to export regatta information from the system to be imported to Sailwave scoring package.
•Click "Export Sailwave CSV" link.
•Click on the Save button when first prompted.
•Next select where you want to save the file. We suggest that you save to the file to your Desktop to make it easier to find, however you can save it anywhere on your local machine that you like.
•Once the file has been saved on your local machine, open your copy of Sailwave on your local machine. If you do not have Sailwave installed on your local machine you can download it here; please follow the directions on the Sailwave website to install.
•With Sailwave open and running, click on the File menu item and then click on New Series and OK. This creates an empty file.
•Now you need to import the data. Click the File, Import from CSV file, and then Select Competitors. Browse and select the file you exported in step 3. Once the file has been selected click Next.
•The next two window shows you what fields are being imported and how they are being mapped, there is no need to make any changes here simply click Next and then Next again.
•Next you will be prompted to delete any previous information that there is in the system, go ahead and select “Delete” and click the Finish button.
At this point all of the information has been imported and you can configure the races and scoring options in Sailwave and you are ready to score your event.

Quickscore
Purpose: Allows you to export regatta information from the system to be imported to Quickscore scoring package.
•Download the .csv file from Regatta Manager to your desktop or folder that's easy to remember.
•Open QuickScore – Must be QS ver 6.15 or later. If you don’t have the latest version you can download it from www.QuickScoreRace.com
•Select File / New Reg File. Choose location of Reg file (usually C:\Score) and enter name of new Reg file. Click Done. This creates an empty database file.
•Select File / Merge Existing Reg File
Select Folder where downloaded Regatta Manager file is located in “Look in” box.
Click the down triangle next to the “Files of Type” box and select “Comma Delimited Reg Files.”
Select the downloaded file so that it shows in “File Name” box.
Click Open

•Select Register / Enter Change Key Boat Data to verify that data was properly imported.
Don’t Forget to set up the Race Configuration for the new Reg File.

Payments & Refunds

How will event/store fees be displayed on my credit card statements?

The event/store fees will show up as “Compete-At.com Inc. 240-497-0037 MD” on your credit card statements.

How do I request a refund?

You must contact your event administrator to request a refund. You can do this by going to your event’s homepage. Once there select the "Contact" button on the main navigation. Compete-At cannot refund any participant any entry fees.

When will my credit card be run for store purchases?

Your credit card will be run when the administrator approves the purchase. Your credit card is not automatically charged as soon as you purchase the items.

Crew Invitation FAQs

I was sent an invitation to join an event, but cannot accept it. Why is this?

You may not be able to accept an invitation because the event organizers may have locked entry invitations after a certain date. The event organizers may require you to submit papers or they can unlock the entries and you will then be able to accept the invitation.

I was sent an invitation but I don't see it in my Email. What can I do?

Check your spam folder. If you have multiple Email addresses, ask your teammate which Email address they used. Also be sure they did not mis-key your Email address when sending the invite.

General

How do I change the entry list to show that I am the owner of the yacht and not someone else?

After logging in to your Passport account and clicking on the event you will see the “Entry Form” tab. Under the first and last name boxes you will see a box for “Name on reports” box.

My boat is co-owned, how do I show this on the entry list?

To show that your boat is co-owned, go to the event homepage. From there, select the Yacht Info tab. In the bottom right hand corner you will see a box next to “Owners.” You can place multiple owners of the boat in this box and then click Update to update the form.