Registrant FAQs

You can recover your Compete-At password by clicking on the ‘Forgot Password’ link on the login page of the specific event; you will be prompted to recover the password by answering the security question. If you can't remember the answer to your security question, please create a trouble ticket here.

Your username is your Email address. If you have a business and personal Email address, please try both. If you still have difficulty, create a trouble ticket here.

Login to Passport using your old Email address. Go to setup and you will see the form to update your Email.

The Compete-At Event Manager System uses your Email address as your username. For this reason, each Passport account can only be associated with one Email address. So, it's not possible to register two people or children for the same event with the same Email address. Here are some options to help:
1. Register a second Email address with a free provider such as Yahoo, Google and use this for your second account. You can even forward emails from this new address to your existing address so you don't have to maintain two accounts.
2. Some Email providers allow you to set up secondary or "sub" accounts. So, if your email is "john-smith@yahoo.com" the address "john-smith-regatta@yahoo.com" also be set up and used to register. Check with your provider to see if this is an option.
If neither option above is a possibility, contact the event organizer and they may accept a mailed entry OR they can enter your second person manually into the event.

You can only participate on one team for any given event. You should accept one invitation and reject the other.

You will need to communicate this directly with the event organizer to withdraw from the event and to request refunds. Go to the event website and click "contact" in the main navigation to contact the event organizer.

Continue with your registration choosing a different club. Contact Compete-At using the technical support form detailing your issue. We will add the club to the list and then you can update your entry.

You should contact the event administrator to answer any specific questions about the event. You can do this by going to the event homepage and clicking "contact" on the main navigation bar.

Here are several options. Contact the event organizer and see if they will accept a fax. Take a digital picture and upload it from your computer. Visit a local office supply store and they can provide a digital copy for you from a scan of the document.

Contact the event organizer directly and see if you can still register.

Click on the link provided in the Email. You will need to create your account and then verify your email address for security purposes. From you Passport account homepage you will see the invitation with a link to accept. NOTE: Be sure you create your account using the same Email address that was used for the invitation, otherwise the system will not be able to "link" the two. If you have deleted the email, click here to create your account.

Did you use the same Email address that the invite was sent to? If not, contact the team captain and ask them to use the Email address that you used to create the account and then resend the invite.

Anyone can enter the team regardless of the position. BUT, the person registering will be responsible for that team's payment, requirements and managing any team invitations. Just click on the registration link on the event homepage and follow the screens.

If the event requires no team requirements (e.g. medical waivers, etc.) then you can simply enter their first and last name and you're done. IF the event organizer is asking for specific information from each participant, then each team member should be invited so they can fulfill their own requirements.

You must contact your event administrator to request a refund. You can do this by going to your event's homepage. Once there select the "Contact" button on the main navigation. Compete-At cannot refund any participant any entry fees.

The event organizer chooses which payment methods are accepted. If you do not see this option, you should make this request directly to the event organizer.